Frequently asked questions
the best events are captured by MooMUU
Admin office hours - Mon - Thurs 10.00-22.30 Fri - 09.00-16.00 We will typically respond within 24 hours inside office opening hours Phone number - 07484840061 Email - info@moomuu.co.uk
Web design Vu:Du creative media 2025
Step into a realm where every click captures not just a moment, but an expression of opulence and style. With customizable backdrops, premium props, and instant printing, our luxury photo booths promise to enchant guests and leave a lasting impression. Let us turn your occasion into an unforgettable affair, where every smile is immortalized in the most exquisite fashion.

Photo Booth

Our standard is 3 hours - the setup prior to the event and pack down are not included in this time meaning you get the full 3 hours operational booth time. If you need longer than 3 hours then that's no problem. You can choose the run time when you book.

If you need longer than 3 hours then that's no problem. You can choose the run time when you book.

Setup and configuration of the booth typically takes around one hour. We’ll arrive approximately an hour before your event start time to ensure everything is perfectly prepared. .

Absolutely. Our booth can be elegantly installed outdoors or within a marquee, as long as the surface is level, it’s protected from the elements, and a standard UK 13amp power socket is within 5 meters. We ensure a seamless setup that complements the style and flow of your event...

Yes — our booth can be installed on different levels of a venue, provided access is via a sloping ramp or lift. This ensures a safe, seamless setup that maintains the premium experience of your event. .

To ensure a seamless and comfortable experience, our booth requires a minimum floor space of 3m x 3m, with a height clearance of 2.5m. This allows ample room for the booth, backdrop, props, and your guests to enjoy the experience. A standard UK power socket within 5 meters of the setup area is also required, ensuring everything runs effortlessly.

We also require 1 standard UK socket within 5m of the proposed set up area

Our team will remain for the originally booked hire period. We prioritise a swift and seamless setup to maximise your photo booth experience, but cannot extend beyond the scheduled time. To ensure everything runs perfectly, please allow approximately one hour for setup before your event’s start.

Yes. The booth can be installed earlier in the day or evening, during which it will remain idle and not operational. This “idle time” is available at a reduced rate.

Prints

YGuests can visit the booth as many times as they like during the hire period. For each visit, two prints are provided — at weddings, one is typically placed in the guest book and the other given to the guests in the photo. For corporate events and parties, both prints are given to the guests. There’s no limit to the number of times guests can enjoy the booth..

Our photo experiences are captured using the latest Canon mirrorless 4K cameras, complemented by professional studio lighting and advanced imaging software. The result is stunning, gallery-quality images that perfectly capture the elegance and atmosphere of your event..

Take a look at some photo and template samples here

All of our prints are produced using the latest DNP thermal dye-sublimation printers – the same professional-grade technology trusted by leading photo labs. Each print is delivered in around 8 seconds, completely touch-dry, waterproof, and designed to last. The result is a flawless, high-resolution finish that captures your memories in true photographic quality.

Take a look at some photo and template samples here

Yes. All photos are available post-event through your personal client portal, or via the gallery page on our website. Simply view and download your images at your convenience.

View and Download Here

All images captured and processed by MooMuu Photo Experiences remain the sole copyright and property of MooMuu. Usage rights for personal viewing, sharing, and downloading are granted to our clients and their guests.

Props, Backdrops and Flower Walls

Yes — we provide a curated collection of high-quality props, with themed options available on request. Of course, if you’d prefer a more refined, prop-free experience, that’s no problem at all.

Absolutely. You can select your preferred backdrop at the time of booking or later through your client portal. Explore our curated collection of backdrops and luxury flower walls to find the perfect match for your event.

Take a look at our range of backdrops and flower walls Click Here

Absolutely, if you would like to use something in particular you are more than welcome to do so (after all it is you event), the backdrop ideally needs to be 7ft x 7ft.

Guest Book

Yes. When you book or purchase one of our guest books, everything you need — including glue and pens — is provided as part of your package.

We provide a curated selection of elegant guest books to complement your event:

Classic edition: A refined white, hard-backed 8x8" book with space for a 4x6" print and a personal message from each guest.

Premium faux leather editions: Luxurious, personalised options available for purchase via your client portal, perfect for creating a bespoke keepsake of your celebration.

Yes of course. Just let us know that you're supplying your own.

Payments

We accept credit and debit cards, Klarna 3-instalment payments, and bank transfers. For more details, you can visit our payment page

Here's a link to our payment page

Our rates start from £475, reflecting the premium quality and bespoke experience we provide at every event.

Yes. An initial payment of £95 is required to secure your booking, with the remaining balance due 14 days before your event. We’ll send you a friendly reminder when the balance is due.

Initial payments are non-refundable, as they cover the administrative time and resources involved in setting up your booking and client portal account.

Insurance and Legal Documents

Yes. We carry £10 million in public liability insurance, well above the standard required by most venues, ensuring complete peace of mind for your event.

Yes. All of our equipment is regularly tested for electrical safety. A copy of our PAT certification can be viewed, downloaded, or sent directly to your venue through your client portal.

Travel

We primarily serve Wiltshire, the Cotswolds, Bath, Gloucestershire, Oxfordshire, Somerset, Bristol, Berkshire, Hampshire, and the New Forest. Travel is included for the first 50 miles, with a small fee per mile thereafter. For clients across the UK, we are happy to travel to any location — travel costs are automatically calculated when you request a quote online. .

Client Portal Account

When you book with MooMuu, you’ll receive access to your personal client portal. From here, you can manage your booking, make payments, download documents, and select templates and backdrops — all in one convenient, secure location. You can log in to your client portal account by clicking the link in the menu on the top of the website.

You can log in to your client portal account by clicking the link in the menu on the top of the website or this link Click Here

After your event, all photos can be accessed by logging into your client portal and navigating to the Media section, where you can view, download, and share them. We’ll also send you a direct link 48 hours after your event.

If you’d like to view photos from past events, you can explore our photo gallery Photo Gallery

Admin office hours - Mon - Thurs 10.00-22.30 Fri - 09.00-16.00 We will typically respond within 24 hours inside office opening hours Phone number - 07484840061 Email - info@moomuu.co.uk
Web design Vu:Du creative media 2025
Step into a realm where every click captures not just a moment, but an expression of opulence and style. With customizable backdrops, premium props, and instant printing, our luxury photo booths promise to enchant guests and leave a lasting impression. Let us turn your occasion into an unforgettable affair, where every smile is immortalized in the most exquisite fashion.

Photo Booth

How long does the booth run for? Our standard is 3 hours - the setup prior to the event and pack down are not included in this time meaning you get the full 3 hours operational booth time. If you need longer than 3 hours then that's no problem. You can choose the run time when you book. How long does it take to set up? Setup and configuration of the booth typically takes around one hour. We’ll arrive approximately an hour before your event start time to ensure everything is perfectly prepared. Can the booth go outside or in a marquee? Absolutely. Our booth can be elegantly installed outdoors or within a marquee, as long as the surface is level, it’s protected from the elements, and a standard UK 13amp power socket is within 5 meters. We ensure a seamless setup that complements the style and flow of your event. Can the booth go upstairs? Yes our booth can be installed on different levels of a venue, provided access is via a sloping ramp or lift. This ensures a safe, seamless setup that maintains the premium experience of your event. How much space do you require and power requirements? To ensure a seamless and comfortable experience, our booth requires a minimum floor space of 3m x 3m, with a height clearance of 2.5m. This allows ample room for the booth, backdrop, props, and your guests to enjoy the experience. A standard UK power socket within 5 meters of the setup area is also required, ensuring everything runs effortlessly. What happens if our event is running late? Our team will remain for the originally booked hire period. We prioritise a swift and seamless setup to maximise your photo booth experience, but cannot extend beyond the scheduled time. To ensure everything runs perfectly, please allow approximately one hour for setup before your event’s start. Can the booth be set up earlier? Yes. The booth can be installed earlier in the day or evening, during which it will remain idle and not operational. This “idle time” is available at a reduced rate. Prints How many photos are included in the hire? Guests can visit the booth as many times as they like during the hire period. For each visit, two prints are provided at weddings, one is typically placed in the guest book and the other given to the guests in the photo. For corporate events and parties, both prints are given to the guests. There’s no limit to the number of times guests can enjoy the booth. What is the quality of the photos? Our photo experiences are captured using the latest Canon mirrorless 4K cameras, complemented by professional studio lighting and advanced imaging software. The result is stunning, gallery-quality images that perfectly capture the elegance and atmosphere of your event. What is the quality of the prints? All of our prints are produced using the latest DNP thermal dye-sublimation printers the same professional-grade technology trusted by leading photo labs. Each print is delivered in around 8 seconds, completely touch-dry, waterproof, and designed to last. The result is a flawless, high-resolution finish that captures your memories in true photographic quality. Will we be able to access the photos online? Yes. All photos are available post-event through your personal client portal, or via the gallery page on our website. Simply view and download your images at your convenience. Who owns the copyright and ownership of the photos? All images captured and processed by MooMuu Photo Experiences remain the sole copyright and property of MooMuu. Usage rights for personal viewing, sharing, and downloading are granted to our clients and their guests. Props, Backdrops and Flower Walls Do you supply props? Yes we provide a curated collection of high-quality props, with themed options available on request. Of course, if you’d prefer a more refined, prop-free experience, that’s no problem at all. Can I choose a backdrop? Absolutely. You can select your preferred backdrop at the time of booking or later through your client portal. Explore our curated collection of backdrops and luxury flower walls to find the perfect match for your event. Can I supply my own props and or backdrop? Of course if you’d like to incorporate your own props or backdrop, you’re more than welcome to (it’s your event, after all). For backdrops, we recommend a minimum size of 7ft x 7ft to ensure the best results. Guest Book Do you also supply glue and pens for the guest book? Yes. When you book or purchase one of our guest books, everything you need including glue and pens — is provided as part of your package. What kind of guest books do you supply? We provide a curated selection of elegant guest books to complement your event: Classic edition: A refined white, hard-backed 8x8" book with space for a 4x6" print and a personal message from each guest. Premium faux leather editions: Luxurious, personalised options available for purchase via your client portal, perfect for creating a bespoke keepsake of your celebration. Can we supply own own guest book? Absolutely just let us know if you’ll be providing your own, and we’ll make sure everything is prepared to accommodate it. Payments What payment methods do you accept We accept credit and debit cards, Klarna 3-instalment payments, and bank transfers. For more details, you can visit our payment page How much do you charge? Our rates start from £475, reflecting the premium quality and bespoke experience we provide at every event. Do I have to pay a deposit? Yes. An initial payment of £95 is required to secure your booking, with the remaining balance due 14 days before your event. We’ll send you a friendly reminder when the balance is due. What happens to my deposit if I cancel Initial payments are non-refundable, as they cover the administrative time and resources involved in setting up your booking and client portal account. Insurance and Legal Documents Are you insured? Yes. We carry £10 million in public liability insurance, well above the standard required by most venues, ensuring complete peace of mind for your event. Do you have PAT certification Yes. All of our equipment is regularly tested for electrical safety. A copy of our PAT certification can be viewed, downloaded, or sent directly to your venue through your client portal. Travel What areas do you travel to? We primarily serve Wiltshire, the Cotswolds, Bath, Gloucestershire, Oxfordshire, Somerset, Bristol, Berkshire, Hampshire, and the New Forest. Travel is included for the first 50 miles, with a small fee per mile thereafter. For clients across the UK, we are happy to travel to any location travel costs are automatically calculated when you request a quote online. Client Portal Account What is the client portal account? When you book with MooMuu, you’ll receive access to your personal client portal. From here, you can manage your booking, make payments, download documents, and select templates and backdrops all in one convenient, secure location. You can log in to your client portal account by clicking the link in the menu on the top of the website. How do I access the digital photos online? After your event, all photos can be accessed by logging into your client portal and navigating to the Media section, where you can view, download, and share them. We’ll also send you a direct link 48 hours after your event. If you’d like to view photos from past events, you can explore our photo gallery
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